State Farm® Insurance Agent Austin Pankevich
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mallery Fennell
June 26, 2025
5
out of
5
rating by Mallery Fennell
"Austin and his team were a dream to work with after my car accident. They are professional, caring, and make dealing with stressful situations like filing a claim or getting a rental car go smoothly. 10/10 experience!"
We responded:
"Thank you for the wonderful review, Mallery! Your feedback is very appreciated, and I'm glad to hear you had a smooth claim experience! Please don't hesitate to reach out if we can ever be of assistance. -Austin "
John Wells
June 25, 2025
5
out of
5
rating by John Wells
"I got in touch with Austin because my current insurance carrier was raising their rates by a significant amount and I wanted to see what State Farm offered. Austin was able to provide the strong coverage for Auto, Home & Umbrella I was looking for at a much more competitive rate. The process was seamless and personal - it never felt like just a transaction/sale. I couldn't recommend him or his team any higher."
We responded:
"Thank you so much for your kind words, John! I’m happy to make your insurance experience simpler for you! My goal is to provide clear explanations and make sure you feel comfortable, so knowing that it resonated with you means a lot to me. If you ever have questions or need help, please don’t hesitate to reach out. Your support means so much! -Austin"
Michelle Worden
June 20, 2025
5
out of
5
rating by Michelle Worden
"My representative Sean was awesome. He took the time to go over My old policy and was able to give me the same coverage for less money. Thank you State Farm for working with me and taking the time to give Great coverage for less money."
We responded:
"Hi Michelle, thank you for leaving us a delightful review. Our team and Sean are thrilled to hear that he has been able to help you find the right coverage for your needs. We look forward to the future together so please reach out anytime you need assistance. We will always be here for you! -Austin"
Victoria Gan
June 18, 2025
5
out of
5
rating by Victoria Gan
"I can’t say enough great things about Austin and his team! From the moment I reached out, they were attentive, professional, and genuinely cared about finding the best coverage for my needs. They explained everything in detail, ensuring I understood my options and felt confident in my choices. Their responsiveness and dedication to exceptional service made the entire process seamless. I highly recommend Austin to anyone looking for an agent who truly goes above and beyond!"
We responded:
"Thank you so much, Victoria! Your awesome review made my day! I'm so glad you're feeling comfortable and content with the assistance we provide. It's crucial to our team that you're informed and happy during the process, so it's great to know we hit that mark for you. Thanks so much for choosing us for your insurance needs, as well as for recommending us! Please feel free to reach out if you need anything. We're here to help! -Austin"
Maria Rincon
June 11, 2025
5
out of
5
rating by Maria Rincon
"Justin was really helpful and pacient with me!"
We responded:
"Hi Maria, thank you for sharing your kind review. Justin and the team are grateful to hear this review. We always strive to provide knowledgeable and polite service, so we are glad to know that he achieved this with you. Thank you for choosing us, and we look forward to assisting you again soon. Please let us know if you have any questions! -Austin"
Rebecca Rawlins
June 5, 2025
5
out of
5
rating by Rebecca Rawlins
"Austen and his team are very friendly and easy to work with. State Farm has always been easy to work with whenever we've needed them. I highly recommend them."
We responded:
"Thank you so much for your kind words, Rebecca! It's been a pleasure assisting with your insurance needs! Your recommendation means so much, and I'm grateful for the opportunity to serve you. My team and I are here to help whenever you need it. -Austin"
Blair Williams
June 5, 2025
5
out of
5
rating by Blair Williams
"I’ve had a great experience with this State Farm office! The team is always friendly, professional, and quick to respond to any questions. They made switching and setting up my policies super easy. Highly recommend if you’re looking for reliable and helpful insurance service!"
We responded:
"Thank you very much for your kind words, Blair! It means a lot to my team and me that you appreciate our dedication to providing efficient customer service and meeting your insurance needs. We're always happy to assist you and are so grateful for your support! If there's anything you need help with, you're welcome to reach out. -Austin"
Tammeeka Stroughn
June 4, 2025
5
out of
5
rating by Tammeeka Stroughn
"When I tell you JUSTIN is the meaning of ABOVE AND BEYOND that guy was so patient with me for daysssss… I really appreciate it TEAM JUSTIN FOR THE WIN‼️"
We responded:
"Thank you for sharing positive feedback, Tammeeka! I'll pass along your appreciation to Justin for you. I'm glad he was helpful! Let us know if you need anything else from us. -Austin"
321Robertrr
June 3, 2025
5
out of
5
rating by 321Robertrr
"Austin and his team are the best. Saved me money and offered better coverage. Give them a call for your auto insurance."
We responded:
"Thank you so much, Robert! Your wonderful review made my day! Our team can't thank you enough for your recommendation and acknowledgment of our efforts. If you need help with anything, we're here for you. -Austin"
Ida Pearson
May 27, 2025
5
out of
5
rating by Ida Pearson
"Working with Austin, Sean and Shelby was a pleasure. Listening to my needs and having them met, reassured me State Farm was right for me"
We responded:
"Thank you so much, Ida, for your five stars and kind words! Our team greatly appreciates your support! Feel free to contact us if you need anything. -Austin"
Kara Jones
May 27, 2025
5
out of
5
rating by Kara Jones
"Sean is quick to respond, always helpful and a pleasure to work with! Definitely recommend"
We responded:
"Thank you for sharing positive feedback, Kara! I'll pass along your appreciation to Sean for you. I'm glad he was helpful! Let us know if you need anything else from us. -Austin"
Angie
May 21, 2025
5
out of
5
rating by Angie
"Austin is so kind and thoughtful. We are so pleased with his expertise and communication. Highly recommend to anyone. Thank you, Austin! :)"
We responded:
"Angie, thank you very much for the kind words for the team and me. We are truly grateful to have you with us and for the opportunity to assist you with all your needs. Thank you for recommending us, and please reach out or stop by our office the next time you are in need of assistance. We are always happy to help you! -Austin"
Alex Plavin
May 19, 2025
5
out of
5
rating by Alex Plavin
"Sean and team were diligent, responsive, and easy to work with!"
We responded:
"Thank you for sharing this review with our team, Alex! We truly appreciate you trusting us for your insurance needs and your kind words for Sean. We look forward to assisting you again, so please do not hesitate to reach out. We are here to help! -Austin"
Lavender Ware
May 17, 2025
5
out of
5
rating by Lavender Ware
"Justin was polite, respectful, funny when appropriate, and very knowledgeable. He help my daughter and I get the car insurance we want to replace a very higher policy just in time for us to not renew her current policy. Thank you, Justin."
We responded:
"Hi Lavender, thank you for sharing your kind review. Justin and the team are grateful to hear this review. We always strive to provide knowledgeable and polite service, so we are glad to know that he achieved this with you. Thank you for choosing us, and we look forward to assisting you again soon. Please let us know if you have any questions! -Austin"
justin reppert
May 13, 2025
5
out of
5
rating by justin reppert
"Austin is very knowledgeable and has taught me many insurance terms I had no clue about.Shelby always answers my calls and is just the sweetest person to talk to. Great office, awesome people, affordable pice!"
We responded:
"We appreciate the kind words, Justin! I'm glad we could be of assistance! If you need anything else, please give us a call. -Austin"
James Martin
May 8, 2025
5
out of
5
rating by James Martin
"Sean did a Great job of saving me money over my other carrier! I was very impressed with his professionalism and willingness to help!"
We responded:
"James, thank you! Sean and the team are glad to see his professionalism and willingness to help you, have shown in his service. We appreciate you trusting him and you being happy with your coverage. Please do not hesitate to contact us if you have any questions or concerns. Our entire team is here to assist you at any time! -Austin"
Michael Wilkes
April 29, 2025
5
out of
5
rating by Michael Wilkes
"Austin and his team are Top Notch! I've worked with them on multiple different products (Personal Homes, Rental Houses, and Vehicles) - They are always extremely competitive on price and their customer services is the best in the industry!"
We responded:
"Hi Michael, thank you for sharing your experience with us. We are grateful to hear these kind words from you! The team and I always strive to provide excellent service, and we are glad to see that you enjoy working with us and that you are satisfied with your coverage. Please do not ever hesitate to reach out if you have any questions or concerns. We are always here to help! -Austin"
Melissa Jones
April 14, 2025
5
out of
5
rating by Melissa Jones
"Working with Sean was a pleasure. He listened to my concerns and insurance needs to provide a quote that was half what I have been paying. In today’s world every penny counts. State Farm was able to provide a quote with more coverage for less money. Very impressed with the process. Sean was patient as I reviewed my current policy and compared it to the new quote."
We responded:
"Hi Melissa, thank you for sharing your kind review with us. Sean is glad to hear that his service was great. We are happy to hear that you are thrilled with us and your new coverage, and we cannot wait to work with you again in the future. Please let us know if we can assist you with anything else! -Austin"
Amy
April 4, 2025
5
out of
5
rating by Amy
"I would like to thank Sean at state farm for the wonderful job that he did with the quote and he policy that I got. I would refer anyone who is looking for a policy to get in touch with Sean and talk to him and get a quote."
We responded:
"Thank you, Amy, for your delightful feedback for Sean, we appreciate you leaving us a review and a recommendation. Please let Sean or anyone else know if you have any questions or concerns with your coverage. We are all happy to help you! -Austin"
Kenya Simmons
March 24, 2025
5
out of
5
rating by Kenya Simmons
"Very informative handle everything very professional time effective and answer every question I needed to be answered very professional I would definitely turn friends and family members on to his services."
We responded:
"Hi Kenya, thank you for leaving us a kind review and the recommendation of our services. We are grateful to have served you in a helpful way by answering all your questions efficiently. Please let us know if we can assist you in any way in the future. We are always happy to do so! -Austin "
Shelley Sisk Maddox
March 20, 2025
5
out of
5
rating by Shelley Sisk Maddox
"Not Your Typical Agent. They Are Awesome People. Will Help You & Save You Money However Possible."
We responded:
"Thank you so much for the kind words! We're thrilled to hear that you had a great experience with us. Our team always strives to go above and beyond to help, and we're so glad that it made a difference for you. We truly appreciate your support and look forward to helping you again in the future!"
Sara Rawlins
March 4, 2025
5
out of
5
rating by Sara Rawlins
"Shelby should get a raise for all the crazy questions I ask her. She has the patience of Job. Thank you for helping me navigate my Home Owner's Insurance account. You are the best!"
We responded:
"Hi Sara, thank you for leaving us a great review. Shelby and the team are delighted to hear that she has been able to assist with all your questions and that she has been patient with you. Thank you for trusting us with your insurance needs and please let us know if we can assist you in any way! We are here to help! -Austin"
Dennis Turnham
March 4, 2025
5
out of
5
rating by Dennis Turnham
"Everyone I encounter in Austin's office is a topnotch professional, and handle all of my problems with a smile. Recently, they helped me correct a problem that I HAD CAUSED. Due to their high regards to customer service, they patiently helped me navigate through the issue and solve the problem. It's nice to know that they "have my back!""
We responded:
"We truly appreciate your kind words, Dennis. Our team is ecstatic to see that we have assisted you with all your problems including your recent one. Our team is dedicated to providing excellent service so please let us know if there is anything we can do to help you! -Austin"
Caitlyn McNichols
February 21, 2025
5
out of
5
rating by Caitlyn McNichols
"Austin is super helpful and easy to work with. He was quick to help us get our homeowners insurance set up when we moved from FL to GA and helps get our vehicles switched over quickly to ensure we were all set. He is very communicative and makes sure you are fully aware of all your options."
We responded:
"Hi Caitlyn, thank you for the wonderful review. We are delighted to hear that we have been able to assist you with your home and auto insurance. Thank you for trusting us and please reach out if you ever need anything. Our team is more than happy to help you! -Austin "
Bill Lanthrip
January 31, 2025
5
out of
5
rating by Bill Lanthrip
"Cameron was polite, helpful, and easy to do business with."
We responded:
"Thank you for sharing positive feedback, Bill! I'll pass along your appreciation to Cameron for you. I'm glad he was helpful! Let us know if you need anything else from us. -Austin"